Online courses directory (4179)
Discussions of economic topics and how they relate to current events. Economics of a Cupcake Factory. Cupcake Economics 2. Cupcake Economics 3. Inflation, Deflation & Capacity Utilization. Inflation, Deflation & Capacity Utilization 2. Inflation & Deflation 3: Obama Stimulus Plan. Unemployment. CPI Index. Simple Analysis of Cost per Job Saved from Stimulus. Unemployment Rate Primer. Floating Exchange Resolving Trade Imbalance. China Pegs to Dollar to Keep Trade Imbalance. China buys US Bonds. Review of China US currency situation. Data on Chinese M1 Increase in 2010. Data on Chinese Foreign Assets Increase in 2010. Data on Chinese US Balance of Payments. Chinese inflation. Floating Exchange Effect on China. Floating Exchange Effect on US.
Take advantage of online continuing education options in Nutrition Management through this course. Online credits are offered on a variety of Nutrient Management topics.
Aprender a programar y construir robots utilizando el kit VALTEAM REKI y la tecnología PICAXE.
Objetivo deste treinamento e ensinar os conceitos do autocad de forma simples e objetiva.
Aprenda todos os princípios básicos para começar a empreender e quais as habilidades você precisa desenvolver.
Curso de Qualidade, Seguran
This course provides students with a comprehensive introduction to computers. Students will explore a variety of topics in computing, such as the following: the components of a computer, common computer terminology, an introduction to the Internet, computer security and privacy, computer troubleshooting techniques, and steps to maintain the life of your computer. Through readings and videos, students will learn how to fully understand the basics of computer technology.
This course is designed for the novice who has little or no word processing experience. The course provides an introduction to word processing. You will explore word processing skills while also learning to create a basic business letter and a business memo. Although the resources in this course use Microsoft Word 2010, it should be noted that all of the basic skills and tasks that you will be asked can be done on any word processing program. If you stay flexible enough in your own word processing program to search out the commands and icons on whatever software you are using, you will succeed. The most current version of Microsoft Word was selected, because it would be most beneficial to the job seeker. In addition most colleges, universities, and some public libraries are using a newer version of Word. You can complete this course using any word processing software, but if you are using an older version of Word, you may also want to seek out a resource where you can interact with the newer v…
This course will provide you with a comprehensive introduction to spreadsheets. The course is designed for first-time users with very little or no exposure to the subject. For this course, you will use Microsoft Excel as the software. The course will explore the following fundamental topics: an introduction to spreadsheets, terminology in Excel, components of a spreadsheet, what a cell consists of, and the creation of a spreadsheet for practical use. You will examine sample files, videos, and books that will enable you to gain practical knowledge about spreadsheets that can be used in daily life, either at work, school, or home.
This is the capstone course in the Saylor Customer Service certificate program which is currently under development. CUST105 is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. Future courses in the certificate program will provide a solid knowledge base in the areas of computer skills, business communications, and best customer service practices.
Learn everything you need to know before you launch your customer referral program.
The free online course Customer Relationship Management in Business Services focuses on how businesses can achieve excellence in customer relationships by designing and developing effective and efficient service processes for their customers. The course begins by showing you how fluctuating demand from customers for a service can be addressed by businesses by managing capacity within the service process they offer to their customers. You will then learn how businesses can use marketing elements to shape demand patterns for a service. You will learn about consumer behaviour and how important elements of service processes such as queuing and waiting lines can be re-designed to greatly improve customer experience and also increase service productivity and efficiency. You will also learn about The Three-Stage Model of Service Consumption and how this model allows service managers set objectives and shape consumer behaviour in a targeted manner. Finally, you will learn about self-service technologies (SSTs) and co-creation of business services and how these methods are the ultimate form of customer involvement in a business service when used appropriately. The course uses real-world examples throughout to demonstrate how service businesses and service organisations around the world achieve excellence in their customer relationships. This course will be of great interest to all professionals working in service businesses and service management and who would like to learn more about creating business services that go beyond customer satisfaction and achieve customer delight. <br />
Learn about work in customer service, methods for successful customer relations, and career advancement tactics.
Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.<br /><br />This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.<br /><br />Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.<br />
Cyber Security: Protect and Defend
This course provides an introduction to security issues relating to various cyber-physical systems including industrial control systems and those considered critical infrastructure systems.
Learn about the ten domains of cybersecurity through the lens of subject area experts from companies such as Coca Cola, SAP, and Macy's.
75%-91% of hackers target human behavior, not networks and technologies. Geared for California's K-12 public education employees, this course will teach you how they do it and what you can do to protect your schools and your families.
The Dalai Lama of Tibet dicusses....
"Light will be thrown..." With these modest words, Charles Darwin launched a sweeping new theory of li
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