Online courses directory (13677)

An introductory course about understanding the foundations of Communication Strategies in Customer Service.

An introductory course about the definition and types of conflict and the importance of communication in resolving it.

An introductory course about understanding the foundations of Contact Centers in Customer Service.

An introductory course about understanding the management of customer relationship and its different types.

An introductory course about understanding decision making and assertiveness in Customer Service.

An introductory course about understanding retail in customer service and its the developments and trends.

An introductory course about learning to prepare, build and deliver a presentation to have a better customer service.

An expert level course about further understanding Customer Service in terms of leadership roles and team work.

An introductory course about understanding the foundations of Customer Service.

An introduction to customer service and its importance in any business.

Learn the basics of customer service its practical application by taking this customer service course.

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.<br /><br />This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.<br /><br />Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.<br />

I share tips and secrets for feeling younger, healthier and more vibrant. And my telomeres prove that they really work!

Cyber Security: Protect and Defend

This course provides an introduction to security issues relating to various cyber-physical systems including industrial control systems and those considered critical infrastructure systems.

Learn about the ten domains of cybersecurity through the lens of subject area experts from companies such as Coca Cola, SAP, and Macy's.

75%-91% of hackers target human behavior, not networks and technologies. Geared for California's K-12 public education employees, this course will teach you how they do it and what you can do to protect your schools and your families.

Learn how your own body changes over the course of your menstrual cycle, in 5 minutes a day.

Learn the steps needed to create a successful career that pays well, gives your life purpose and makes Mondays bearable.

Simple cooking ideas and a survival kit for single parents with little time