Online courses directory (19947)

This free online course was built specifically as an aid to teachers of the technology subjects to help them in their understanding of safety, health and welfare, particularly within the technology classroom. <br />

SAFETY, FUNCTION, ACTION is an online course for public health, healthcare, and emergency preparedness and response professionals. SAFETY, FUNCTION, ACTION is a framework of six strategies for achieving and maintaining a high level of disaster health and well being. “Disaster health” was introduced as a concept and discipline in Homeland Security Presidential Directive-21 (HSPD-21). SAFETY, FUNCTION, ACTION defines “disaster health” as, “Maximal safety in situations of threat, optimal function in situations of high stress, and effective action in response to emergencies, disasters, and extreme events.” To remain congruent with HSPD-21, SAFETY, FUNCTION, ACTION integrates elements of disaster medical care, public health, and behavioral health within a single framework. This course is dually focused on disaster responders and the disaster survivors they serve. As a result, the framework also introduces two skill sets: a "PREPARE" skill set focused on responders, and a "RESPOND" skill set focused on support for survivors.

SAFETY FUNCTION ACTION is an on-line course for public health, healthcare, and emergency preparedness and response professionals. This course integrates elements of disaster medical care, public health, and behavioral health within a single framework.

Explore with us the fascinating ways of thinking about space in Viking Age and Old Norse culture. Together we will discuss how space is conceptualised and depicted in diverse Old Norse genres and traditions.

The purpose of this class is to tell you something about our Tech Dinghy and how to sail it. This OCW site is arranged as a series of skills, explained both with lecture notes and videos. Please do not think of these skill checks as tests, but instead, as measures of your understanding of our sport. We don't expect perfection from our beginners, but only that our members be able to safely handle the boats and themselves on the Charles. For those who wish it, there will be much more that can be learned about other boats and other waters, but what can be learned here will provide the basis to build on. For more detail, a text on sailing the Tech Dinghy is provided in the readings section.

Learn how to build Trust, Delight Customers, Influence others. Learn Essential Skills - The Art of Sales and Persuasion

The entrepreneur's sure guide to getting a 'Yes'

Learn the proper methods of conducting sales and performing relationship management in banking and financial services.

Learn proven Sales Hacks from CEOs and Sales VPs from companies such as Box, Hubspot, Adobe, Salesforce, Google & more

The free online course Sales Management - Business Ethics and Sales provides information on business ethics and values, understanding behaviour and etiquette in business communications and the theory and practices of consumer behaviour in regard to motivation and sales. The course will be ideal for people working in a sales environment, entrepreneurs or anyone with an interest in sales theory and practice. The course introduces the role of ethics in both business and everyday life and how ethics in selling is vital in business. Company policies and practices encountered in sales are covered such as: conflicts of interest, bribes, and non-compete/non-disclosure clauses. You will learn about the application of ethical behaviour in a business environment and how ethical businesses not only abide by laws and appropriate regulations, they operate honestly, compete fairly, provide a reasonable environment for its employees, and creates partnerships with customers. Next, you will learn about the standard model of communication, based on two parties, the sender and the receiver, exchanging information or ideas. You will also learn about how we use the different types of communication such as: verbal, non-verbal, written and body language. You will gain an understanding of behaviour and etiquette and how they can make the difference in how your customer perceives you and your personal brand. Finally, you are introduced to consumer behaviour, which is the study of consumer patterns that defines how people shop and, more importantly, why they buy. The hierarchy of needs model also explains the difference in what motivates people to buy products and services they need, compared to those they want. You will also gain an understanding of FAB (features, advantages and benefits) and how it is a powerful way to build an emotional connection with a customer. This course will be of great interest to anyone working in a sales related role, and will provide an understanding of the theory and tools needed to drive sales growth in organisations while enhancing both their personal and organisational effectiveness.<br />

Understand how B2B buyers work and what you should be doing to become a great salesperson and be more successful.

Everything you need to know about Sales Promotion

The free online course Sales Prospecting and Lead Generation provides information on the tools, techniques and methods used for identifying leads and prospects, researching and preparing your sales goals and making the first sales approach to potential new customers. The course introduces the sequence of steps sales people follow each time they make a sale. You will learn about prospecting, a vital part of the selling process, where you search for new customers and how to follow up with your leads to turn them into sales. You will learn how to use tools such as direct marketing, cold calling and online databases as sources to identify leads. You will also gain an understanding of the sales funnel concept and how it illustrates the value of generating a large pool of leads because many of your prospects won’t qualify or will drop out during the selling process. Next, you will learn about the pre-approach which is a critical step that helps you earn your customers' trust and to sell adaptively. You will learn about using research methods to identify sales opportunities and using pre-call planning worksheets to record your sales objectives. You will gain an understanding of how to identify your customers' problems and goals, how to brainstorm solutions and develop general and specific benefits statements. You will also learn about setting SMART goals and utilising the four Ps, as you plan your sales presentation. Finally, you are introduced to the sales approach and the six Cs which will help you make a good impression when you contact your prospect. You will review techniques like preparation, research, establishing credibility and customisation of the sales approach to the individual customer. You will learn about what to do and what not do in relation to sales calls and also the importance of e-mail and online social networks in sales. You will also gain an understanding of the different types of question approaches which involve leading with questions to learn about your prospect and how to engage him/her in dialogue. This free course will be of great interest to professionals working in a sales or sales management role, and who would like to learn more about the theory and tools used in sales prospecting. The course will also be of great interest to learners who would like to pursue a career in sales or a related field.<br />

Become a better sales person by demonstrating how to build relationships and optimize communication with customers.

Radically improve your job hunting prospects by learning professional selling skills

Build confidence and reduce risk in investing to win new customers.

The free online course Sales Techniques - Interacting with Customers will give you vital knowledge and understanding of 'the human interface' when meeting, greeting and interacting with customers. <br /> <br />The course begins by introducing you to sales and selling as a career. You will learn about the fundamental questions customers will ask and why people should buy from you. The course then teaches you about the human interface. You will learn about body language and how important it is when interacting with customers. The course also shows you the five general signs to look out for when people are lying, and you will learn about different selling approaches to take when someone is resistant to change.<br /><br />Next, you will be introduced to sales communication skills. You will learn how to approach a potential customer and question them in the right way. You will be taught about active listening and how to be clear and precise with your speech and writing. The course also describes the different phases that make up a successful presentation, what you should do while you are presenting and how you can give a winning presentation. <br /><br />This course will be of great interest to sales people, entrepreneurs, business owners and anyone looking to improve their sales skills and techniques.

In this free online course Sales Techniques - Using Competitive Sales Strategies you will be introduced to customers' compelling need to buy, and how you can use competitive sales strategies to negotiate mutual interest both for you and your customer.<br /><br />The course begins by introducing you to customers' compelling need to buy and why you should focus on your customers' perspective of value. You will learn about customer politics and people with influence in the customer’s company. The course describes the customer buying cycle and what starts it off. You will then review the sales cycle and how it matches to different stages in the buying cycle.<br /><br />Next, you will be introduced to competitive sales strategies and why you must understand your competitors just as much as your own business. The course describes how to negotiate mutual interest both for you and your customer. You will also learn about qualifying opportunities and what qualifies your solution as the right one for the customer. The course then describes the best practices for writing a winning proposal.<br /><br />This course will be of great interest to sales people, entrepreneurs, business owners and anyone looking to improve their skills in sales.<br /><br />Perquisites: The learner will need to have completed the previous course Sales Techniques - Interacting with Customers.

Learn how to overcome phone fear, beat the gatekeeper, build trust and become great at prospecting for new clients.

Learn the skills you need to obtain a lucrative career in sales. This group of online sales classes will teach you everything from communication to closing the deal.