Online courses directory (19947)

Learn how to create a dynamic Web blog using the Ruby on Rails programming environment and the Ruby programming language.

Oil Country Tubular Goods (OCTG) casing and tubing play a critical role in the drilling and completion of oil and gas wells. “Introduction to Running Pipe in Oil and Gas Wells” will explain how to prepare and install OCTG in oil and gas wells safely, illustrating best practices that contribute to operational reliability and efficiency and minimize environmental impact.

The free online course Introduction to Sales Management provides information on the key skills involved in selling. While using the traditional selling tenets as its foundation, the course adapts the concepts to the rapidly changing world of business, including the use of Twitter, LinkedIn, Facebook, blogs, wikis, and other interactive ways of connecting with customers. The course introduces the role of sales in everyday life and how selling is also vital in all aspects of business. You will learn about how selling plays a role in your purchase decision about the products and services that you buy (and concepts and causes that you believe in). You will also gain an understanding about how Internet-based tools such as forums, social networks like Facebook, MySpace, and Twitter, along with Web sites, live chat, and other interactive features allow customers to participate in the sales process no matter what they are buying. Defining your personal brand to create a framework for the way you sell yourself to get the job you want is also covered. Next, you will learn about which personal characteristics and talents are best suited to sales, which industries or sales positions you might work in, and how you can be successful in the profession. You will gain an understanding of the differences between business-to-business, business-to-consumer, Personal selling and direct selling. You will also learn about how to craft your résumé and cover letter in a way that tells prospective employers what your personal brand has to offer, in a concise and compelling way, through the use of objectives, headings and bullet points. Finally, you are introduced to the methods of relationship selling and how making a personal connection with the customer is vital. You will learn about customer relationship management tools and how they are used to organise all of a customer’s interactions as well as adaptive selling, which allows you to truly listen, understand the customer’s needs and adapt your conversation and presentation accordingly. You will also gain an understanding of networking which is an important part of the business world and an even more vital part of sales, and how building strong relationships with customers is an excellent way to build your network. The course will be ideal for sales professionals or entrepreneurs or anyone with an interest in sales and customer satisfaction. This course will also be of great interest to existing sales personnel who are looking to up-skill their capabilities and for entrepreneurs or business professionals who are new to a sales or customer relationship role. <br />

Lectures on Satellite Communications, Satellite Technology, Satellite Components and Satellite Systems

This course is designed for nonnative speakers of English. It will provide a basic foundation for academic scientific writing. It incorporates the building blocks of good writing in English language scientific journals.

Learn everything you need to know to write a great script, from structure, character creation, and dialogue to marketing and selling your screenplay.

The Scrum Body of Knowledge (SBOK™) provides guidelines for the successful implementation of Scrum methodology.

Certified Scrum Trainer Scott Dunn gives individuals and teams a common road map while implementing Agile or Scrum

This class introduces fundamental issues in sculpture such as site, context, process, psychology and aesthetics of the object, and the object's relation to the body. During the semester Introduction to Sculpture will explore issues of interpretation and audience interaction. As a significant component to this class introductions to a variety of materials and techniques both traditional (wood, metal, plaster) as well as non-traditional (fabric, latex, found objects, rubber, etc.) will be emphasized.

This graduate level course presents a basic study in seismology and the utilization of seismic waves for the study of Earth's interior. It introduces techniques necessary for understanding of elastic wave propagation in layered media.

Learn how to conduct keyword research, keyword analysis, content optimization, link building, and SEO tracking.

The free online course Introduction to Service Management introduces the topic of managing business services, how to make business services more effective and efficient, and how to improve customer relationship management. The course begins by introducing you to the topic of service management and the elements of service management such as how best to serve customers in the modern business environment, what the product service systems are, what the service act comprises of, and how to ensure seamless service to customers both within and outside an organisation. Few services are totally intangible as they often contain elements with tangible properties - these services are said to be intangible-dominant. You will learn how business services are those that market offerings which are intangible-dominant, and the course introduces you to important service dimensions: Intangibility, Heterogeneity, Inseparability and Perishability. You will also learn about marketing methods and strategies used to overcome intangibility. Finally, you will learn about developing a service blueprint, how to fail proof a service and why services should be redesigned. This course will be of great interest to all business service professionals and business owners that offer services to customers and who would like to learn more about managing and improving business services.<br />

Almost two thirds of modern economies are driven by various service industries so it is of vital importance that quality management practices and procedures be applied to these service industries. This is known as service quality and any business with high service quality will meet customer needs while remaining economically competitive. In this free online course you will learn what service quality means and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction. Finally, there is a case study of a credit union that reviewed its customer service and how it implemented changes that greatly improved its service quality. This course will be of great interest to all quality management professionals who would like to learn more about service quality within service industries. It will also be of great interest to all learners who are interested in a career in quality management.<br />

Any person with a bank account, credit card or bank loan will come across aspects of simple interest and compound interest. However, many people have difficulty in distinguishing between the two types of interest and how they should be calculated. In this free online course you will learn why simple interest is called simple interest, how simple interest is used in daily life and how it is calculated. Compound interest, as the name implies, is a little more complicated but this course explains the concept clearly and covers the methods used for calculating compound interest. This course will be of great interest to all learners who are intimidated by financial concepts such as simple interest and compound interest, and would like to study a course that explains these concepts in a step-by-step and easy to follow manner.<br />

Want to know how to engage healthcare learners through simulation? This education and teacher training course is intended to give a brief introduction for academic or clinical-based educators who desire to learn the simulation pedagogy unique to healthcare environments.

Unfortunately, being a great clinical educator does not always translate into being a great simulation educator. In this course, you will learn best practices for simulation in healthcare education and why it’s so important. Faculty experts will show you how developing simulation curricular tools can be used to train and evaluate providers. While many educators use simulation, not all are utilizing it to its full potential. Simulation in healthcare is only growing and experience in this educational tool is beneficial to all that educate or have aspirations to have a positive affect on patient outcomes.

Learner Testimonial

“I cannot tell you how valuable learning about healthcare simulation was to my professional development, I refer back to it constantly in my role as a nursing educator.”-- Previous Student

Learn the basics of small business accounting. Includes video lessons, tests and glossary of accounting terms.

Start using social media to innovate learning and create, build and grow your personal learning network.

Learn the basics in marketing your brand via social media!

We often have firmly held beliefs about why people think and behave the way they do. Sometimes our intuitions are correct, but often they are not.

Social psychology helps us understand how people think about themselves and other people and what motivates their behaviour in social settings.

This course explores a range of topics in social psychology, from how we think about ourselves, how we think about others, and how we interact and communicate with others. We will also discuss the ways that we can influence others and be influenced by others. Finally, we look at some problematic aspects of human behaviour, such as prejudice and aggression.

You should take this course if you are curious about why we behave the way we do.

In this class we will cover the essentials of sociology, to help you better understand your own life and situations far from your experience.