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Coursera: New Support Tools for New Courses!
If you’ve recently started a new Coursera course, you might have noticed a small “Help” link in in the corners of your course pages and on course resources such as videos and quizzes. This link is part of a new set of support features that we’ve been rolling out to new courses over the past month. We’d like to tell you a little bit more about these features and how you can use them to get help with any problems in your course!Feature 1: “Help” links You can use the “Help” links to get troubleshooting tips and answers to common questions about our platform and policies. Clicking on “Help” will open our course Help Center in a new tab. You’ll be taken straight to the section of the Help Center related to the page you’re on - for example, if you’re on a video page, you’ll immediately see help topics (along with tips and support documentation) related to video lectures. You’ll then be able…