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Learning Solutions Magazine: Change Conversations with Training Clients: Do—Know—Access by Mark Teachout and Mike Dickinson

Change Conversations with Training Clients: Do—Know—Access by Mark Teachout and Mike Dickinson
2013-11-11 06:01:00

Managers, executives, and other clients often come to the training department with the solution to a perceived problem already in mind. They often have a laundry list that they believe the course should or must address. How can you direct the conversation to performance and not knowledge? Here’s a simple tool to turn things around: the Do—Know—Access triangle.

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