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Learning Solutions Magazine: The Knowledge Management Genius of Amazon.com by Marc Rosenberg

The Knowledge Management Genius of Amazon.com by Marc Rosenberg
2014-07-29 04:01:00

How does Amazon.com so effortlessly connect “zillions” of people with “zigabytes” of product information? The answer, in part, is through using advanced knowledge-management (KM) techniques. In the eLearning field, we can learn a lot from how Amazon approaches the relationship between customers and information.

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