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Udemy: Happy employees make customers happy #MySuccessMetric

Happy employees make customers happy #MySuccessMetric
2016-04-29 15:37:49

Popular wisdom would suggest having happy customers takes priority over happy employees. I think it’s more nuanced than that. At Udemy, the answer was very simple at first. Any startup has to focus on market fit, growth, revenue, and customer satisfaction almost exclusively at the beginning, when survival comes before all else. However, it wasn’t [...]…

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