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Learning Solutions Magazine: How a Modern Approach to Learning Invigorated Training at MCAP and Boosted Customer Service by Shelly Woodley
2016-12-12 05:01:00
If goal statements for learning and development programs are to be more than aspirational, it takes a systematic approach that makes use of what we know about learning and performance to meet those goals and to generate results. This is the story of how a mortgage financing company used gamification and adaptive learning to improve its already exceptional training programs.