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Udacity: Why I Love Working at Udacity
When I tell people I’m a user researcher, the response is often “hu, what’s that?” Not surprising given that my field is still relatively new. So what is a user researcher? Basically, my job is to conduct various forms of research to make sure Udacity offers a superb experience that exceeds student expectations. I report into our design team and work collaboratively with all departments at the company. A fun aspect of my job is spending time getting to know our students: understanding how and why they use Udacity, what they like about the Udacity experience, and what we can do to make Udacity even better for them. Last week I had a particularly awesome and inspiring day talking to students who attended two Udacity-sponsored meetups. At the Statistics 95 meetup I met a math teacher taking the course to refresh her statistics knowledge and brainstorm best practices in teaching statistics. She brought her two granddaughters with her and spoke passionately about…