Courses tagged with "Business%25252525252B&%25252525252BManagement.htm%25252525253Fstart%25252525253D80&limit%25252525253" (4)

This course provides students with a comprehensive introduction to computers. Students will explore a variety of topics in computing, such as the following: the components of a computer, common computer terminology, an introduction to the Internet, computer security and privacy, computer troubleshooting techniques, and steps to maintain the life of your computer. Through readings and videos, students will learn how to fully understand the basics of computer technology.

This course is designed for the novice who has little or no word processing experience.  The course provides an introduction to word processing.  You will explore word processing skills while also learning to create a basic business letter and a business memo.  Although the resources in this course use Microsoft Word 2010, it should be noted that all of the basic skills and tasks that you will be asked  can be done on any word processing program.  If you stay flexible enough in your own word processing program to search out the commands and icons on whatever software you are using, you will succeed.  The most current version of Microsoft Word was selected, because it would be most beneficial to the job seeker.  In addition most colleges, universities, and some public libraries are using a newer version of Word.  You can complete this course using any word processing software, but if you are using an older version of Word, you may also want to seek out a resource where you can interact with the newer v…

This course will provide you with a comprehensive introduction to spreadsheets. The course is designed for first-time users with very little or no exposure to the subject. For this course, you will use Microsoft Excel as the software. The course will explore the following fundamental topics: an introduction to spreadsheets, terminology in Excel, components of a spreadsheet, what a cell consists of, and the creation of a spreadsheet for practical use.  You will examine sample files, videos, and books that will enable you to gain practical knowledge about spreadsheets that can be used in daily life, either at work, school, or home.

This is the capstone course in the Saylor Customer Service certificate program which is currently under development. CUST105 is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. Future courses in the certificate program will provide a solid knowledge base in the areas of computer skills, business communications, and best customer service practices.