Courses tagged with "Business" (1739)

Understand the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyse, Improve and Control. Discuss what "Quality" means and how to identify the Voice of the Customer.

You will learn how to set an improvement project goal, calculate process yield, and identify Critical to Quality parameters.

You will learn how to map a process and to use the necessary statistical techniques to establish the baseline performance of a process and to calculate the process capability.

To complement the lectures, we provide interactive exercises, which allow learners to see the statistics "in action." Learners then master the statistical concepts by completing practice problems. These are then reinforced using interactive case-studies, which illustrate the application of the statistics in quality improvement situations.

Upon successful completion of this program, learners will earn the Technical University of Munich Lean Six Sigma Yellow Belt Certification, confirming mastery of the fundamentals of Lean Six Sigma to a Yellow Belt level, based on the American Society of Quality's Body of Knowledge for the Certified Six Sigma Yellow Belt.

Want to learn about Microsoft’s communications and collaboration solutions and products? Skype for Business provides a single platform for both meetings and voice at hyperscale!

This course is an introduction to Skype for Business. By completing this course, you will learn about the vision, value, features and capabilities of Skype for Business. No previous knowledge needed so register today and complete the course at your own pace!

In this course, Skype for Business: Infrastructure Advanced Configuration, you will learn how to monitor client connections to Skype for Business and how to archive content from Skype for Business conferences or instant message conversations. You will also learn how to deploy and manage the Persistent Chat feature. We will discuss the relationship between high availability and disaster recovery and how to plan for and deploy both. Finally, we examine how to prepare for and implement a hybrid deployment with Skype for Business Server on-premises and Skype for Business Online.

In this course, you will learn about how to manage and troubleshoot a Skype for Business Server deployment.

You will learn how to plan and deploy conferencing in Skype for Business 2015 Server. Conferencing is one of the key reasons why many organizations deploy Skype for Business. Conferencing includes Web conferencing, dial-in conferencing and planning for large conferences. Finally, you will also learn how to provide external access to your Skype for Business Server deployment for employees and users from other organizations.

This is the second in a series of three courses that will prepare you for 70-334 “Core Solutions of Microsoft Skype for Business 2015” exam.

In this course, you will learn the basics about Skype for Business server infrastructure.

You will learn how to plan a Skype for Business Server deployment, including planning for network readiness and namespaces. You will also learn how to install Skype for Business Server 2015, and how to upgrade from Lync Server to Skype for Business Server. You will also learn how to manage Skype for Business users and deploy and manage Skype for Business clients

This course is part of a series of three courses that will prepare you for 70-334 “Core Solutions of Microsoft Skype for Business 2015” exam.

In this course, you will learn how to design and configure the core components of an on-premises Enterprise Voice deployment, implement enhanced calling features, and manage IP Phones. You will also learn how to implement emergency dialing and optimize your network for Enterprise Voice. Finally, you will learn how to monitor and maintain voice quality.

This course is the third in a series of three courses designed to help you prepare for the 70-333 “Deploying Enterprise Voice with Skype for Business 2015” exam.

In Skype for Business: Voice Concepts and Planning you will learn about Skype for Business Online and how it can provide meeting and voice functionality. This course is the first in a series of three online courses designed to help you prepare for taking the 70-333 “Deploying Enterprise Voice with Skype for Business 2015” exam.

You will learn how to plan a Cloud PBX deployment, including integration with on-premises PSTN Connectivity. Additionally, you will learn how to deploy PSTN Conferencing, and integrate cloud identity and security with on-premises Active Directory. 

In Skype for Business: Cloud Voice Concepts and Planning you will learn about Skype for Business Online and how it can provide meeting and voice functionality.

You will learn how to plan a Cloud PBX deployment, including the integration with on-premises PSTN connections. You will also learn how to deploy PSTN conferencing, and integrate cloud identity and security with on-premises Active Directory. Finally, you will learn how to successfully plan a voice deployment.

This course is the second in a series of three online courses designed to help you prepare for taking the 70-333 “Deploying Enterprise Voice with Skype for Business 2015” exam.

Cities are first and foremost built for people, and in today’s world, people produce large amounts of valuable data, thus contributing to what we call “smart cities." As almost every building and every city is a prototype, these communities are in the early stage of development and require specific attention and expertise as we advance.

Smart cities, such as Zurich and Boston, consist of human-made structures or environments that are, in some capacity, monitored, metered, networked and controlled. With this functionality, combined with stationary sensors and mobile devices, data and information have become the new building materials of future cities. Using this data, citizens are now beginning to influence the design of future cities and the re-design of existing ones.

In this architecture course, you will learn the basics of information cities and urban science research, as well as how dynamic behavior and citizen-driven learning differentiate the responsive city from the smart city. The cities we present and develop in this course use the stocks and flows of information as the main drivers of change.

To deepen your knowledge of smart cities and give a perspective on the future of these cities, we also introduce the concept of citizen design science, a combination of citizen science, urban design, and cognitive design computing. Participants will furthermore have unique access to a design research platform for citizen design science. The intelligent use of data and information is at the core of this course, and these concepts will be the next generation of participatory design and design computing environments.

This course is part of the “Future Cities” XSeries, and builds on the experiences from our first two urban MOOCs: Future Cities and Livability in Future Cities.

Over the past few years, advancements in the Information and Communication Technologies (ICTs) have significantly challenged the traditionally stable landscape of urban infrastructure services. The result is an increasing interest in the transitioning of cities towards so-called “smart cities” – an interest expressed both by technology vendors and public authorities. Although such “smart technologies” can provide immense opportunities for citizens and for service providers alike, the ICTs often act as disruptive innovators of urban infrastructure service provision.

In this MOOC, you will gain a thorough understanding of the challenges and opportunities associated with “smart urban infrastructures” as well as how these infrastructures can be managed in order to deliver desirable performance in cities. More precisely, throughout this 5-week MOOC you will learn about the most important principles for the management of smart urban infrastructures as well as about the application of these principles to two specific sectors, namely urban transportation and urban energy systems.

Ever wondered why you hear the term “smart grid” so often these days, and what it’s all about? This engineering course will explain the essential nature of the smart grid, an electricity network based on digital technology, and the importance of grid modernization.

This course will provide high-level insight into a smart grid’s many aspects such as distributed energy, energy storage, transmission and distribution automation, microgrids, demand response, data analytics, and cyber security.

This course builds an understanding of key smart grid technologies both from a utility and customer perspective. It delivers a business perspective through cost-benefit analysis, market adoption, and industry mega trends.

It concludes by laying out a typical roadmap for the progression of smart grids, along with an implementation methodology for realizing it.

No previous power systems or utility industry knowledge needed. Simply sit back and enjoy your journey through the world of Smart Grid.

This course, produced with The Great Courses, will look at four key themes in the History of America as presented by Dr. Richard Kurin, Undersecretary for History, Art and Culture at the Smithsonian.

• American Icons – from the Star Spangled Banner to the Statue of Liberty – how have these become iconic symbols for Americans?  What do these icons represent in a global context?
• Rights and Liberties – from the Declaration of Independence to the Greensboro Lunch Counter, how have Americans defined, and continue to define, their rights and governance?
• America the Beautiful – From evidence of the continent’s first inhabitants to the conservation efforts of the Smithsonian’s scientists, how have the American people – both native and settler – envisioned, explored, worked and protected the land and its resources?
• Spirit of Invention – from the Model T to the space program, how have America’s pioneering inventions changed the world?

In this course you will gain a unique perspective on American history and culture by learning the stories behind objects that were, and continue to be, an essential part of U.S. history. Most importantly, you will reflect on what objects have personal meaning to you, and the role that symbolic objects play in your own histories.

This course is adapted from the video lecture series produced by Smithsonian and The Great Courses, Experiencing America: A Smithsonian Tour Through History.

Want to become a biomedical engineer but not sure where to focus or how to get there? This engineering course will give you an overview of this wildly popular and vast field, as you learn about more than two dozen areas of focus and get a peek at some of the cool and exciting advances going on at top institutions. Along the way, you’ll meet more than three dozen biomedical engineers—from top names in the field to those just starting their careers.

Through exercises, you’ll get to think like a BME and experience the various areas to see which fits your interests and talents.

Finally, once you have a better sense of where you’d like to focus, our educational and career advice will help show you how to get there.

While targeted to students exploring a career in biomedical engineering, anyone curious about this fascinating field will find something of interest: from the thinking processes of pilots and baseball batters to an inside view of a beating heart to developments in bionics, exoskeletons, and nanotechnology.

Join us on a journey through the world of biomedical engineering.

Verified students are eligible to earn Continuing Education Units (CEUs) and Professional Development Hours (PDHs), valid toward continuing education requirements for many professional certifications.

Do you want to make a difference by collaborating with other like-minded individuals from around the globe? Maybe you’re already working with a group doing social impact work in an established organization/NGO. Or perhaps you have an idea for a social initiative and want to team up with others, locally or virtually. Or maybe you’re just concerned about the direction the world is heading and want to join a global conversation about creating some positive, sustainable change. If so, this first ever GROOC is for you.

Our GROOC has a distinct pedagogy: we believe profound learning happens when people share their experiences with each other, ask questions and tell stories. It’s called social learning. There are no right or wrong answers and no tests along the way. Instead, you’ll delve into relevant issues that concern all social initiatives, at any stage of development.

Over seven sessions, you will be exposed to concepts and models from our four course designers and will hear from top international scholars and practitioners who combine the best thinking with the most effective doing. Plus, you’ll have access to more than 20 “deep dive” interviews with fascinating individuals who are at the forefront of creating social change, including Muhammad Yunus, Mary Gordon, Marshall Ganz, and many more.

The goal of our GROOC is simple: to inspire the creation of social initiatives that will help rebalance society. Join us to engage in meaningful social learning with a worldwide network of people who want to create a better world together.

Social media technologies are continuously transforming the ways consumers interact with each other and firms. These changes constitute a fundamental shift in the marketplace--consumers have greater opportunities to voice their opinions and connect with their peers as well as increased influence over marketers and brands.

In this course, part of the Digital Product Management MicroMasters program, we examine how organizations capitalize on social media and consumer-to-consumer interactions to support their marketing efforts. We view these issues from a strategic and a practical perspective, rather than a technical or platform perspective. We will give you the knowledge you need to create engaging content for platforms such as Facebook, Instagram, Twitter, and Snapchat, as well as how to identify influencers, deliver content to a targeted audience, and measure the success of your efforts.

This course will equip learners with the skills they need to promote their company’s products or services, or their own personal brand using social media. Additionally, learners will gain an understanding of how they can use social media to achieve specific organizational objectives and measure the effectiveness of those efforts.

Explore current social welfare issues in the context of their history and the underlying rationale and values that support different approaches. Emphasis is placed on major fields of social work service such as:

• income maintenance
• health care
• mental health
• child welfare
• corrections
• elderly services

You will learn about analytic frameworks with regard to social welfare policies and services. These frameworks identify strengths and weaknesses in the current social welfare system with respect to:

• multiculturalism and diversity
• social justice and social change
• behavioral and social science theory and research
• relevant social work promotion, prevention, treatment, and rehabilitation programs

There are four main content areas for the course.

1. The philosophic and practical basis for social welfare provisions.
2. The history of the social work profession and the emergence of specific policies and programs within their historical, social and political contexts.
3. A critical analysis of current social welfare policies in the U.S. and cross-nationally, and programs, nationally and cross-nationally with attention to the evolving policies.
4. An understanding of theory/research, debates, and trends in social welfare provision and patterns of service delivery.

This course is part of the Social Work: Practice, Policy and Research MicroMasters Program offered by MichiganX.

In this social science course we will discuss various methods, strategies and skills within macro social work practice, used to help identify and address needs on a larger scale. You will gain knowledge and skills in the areas of community organizing, management, and policy advocacy, and learn about the various roles social workers play within these areas. This course will provide an appreciation of the historical and contemporary importance of these social work methods and the relevance of these methods for diverse populations and identities.

We will focus on:

• understanding the context of macro practice;
• identifying community and organizational interventions to address social needs and problems;
• organizing and building relationships within communities and organizations;
• organization-based and community-based policy making, planning, and program development.

You will also learn concepts and practice skills involving assessment, problem solving and intervention planning at the macro level, and strategies to work effectively with communities and organizations. Content includes reflective practice and utilizing interpersonal skills in macro practice.

This course is part of the Social Work: Practice, Policy and Research MicroMasters Program offered by MichiganX.

This course focuses on the transactional relationships between people and their social environments.

You will learn social work practice methods to restore, maintain and promote social functioning as it relates to individuals, families, and small groups.

This course integrates content on multiculturalism, diversity, and social justice issues. You will examine social work values and ethics as well as issues of race, ethnicity, gender, sexual orientation, socio-economic status, age, religion, and ability as these relate to social work practice.

This course builds off of behavioral and social science theories to inform the practice concepts and skills presented. You will learn how to perform various social work roles (i.e. counselor/clinical social worker, group facilitator, mediator, and advocate), recognizing that these roles must adhere to social work values and ethics. You will learn the importance of developing relationships with clients, colleagues, supervisors, other professionals, and other constituencies. You will learn how to apply skills such as active listening, empathic responding, contracting, and critical and creative thinking in practice.

All phases of the social work practice intervention process (i.e. engagement, assessment, intervention and evaluation) are presented and applied with individuals, families, and small groups.

You will learn how to assess vulnerabilities and strengths in clients' lives that relate to attributes (e.g. ability, age, class, color, culture, ethnicity, family structure, gender {including gender identity and gender expression}, marital status, national origin, race, religion or spirituality, sex, and sexual orientation) as well as situational and environmental factors relevant to the client's social functioning.

You will also learn how to assess risks, barriers, and plan, implement and monitor change strategies and evaluate techniques in order to demonstrate effectiveness.

This course is part of the Social Work: Practice, Policy and Research MicroMasters Program offered by MichiganX.

In this social science course, you will learn how social workers in the United States engage in creating change and supporting the resilience of individuals, families and communities in this new era.

Learners will have an opportunity to explore the social worker profession, the different roles of social workers in a range of settings, the cross cutting themes that guide social work practice, the history of social work, and current challenges.

Using a social justice lens, learners will reflect on current challenges facing the lives of individuals, families and communities and examine ways to advocate for needed changes.

This course is part of the Social Work: Practice, Policy and Research MicroMasters Program offered by MichiganX.

Understand social work practice through the critical examination of methods associated with decision-making, critical thinking, and ethical judgment.

The course integrates the core themes related to multiculturalism and diversity; social justice and social change; promotion, prevention, treatment, and rehabilitation; and behavioral and social science research.

You will learn how to formulate appropriate research questions and hypotheses, techniques for testing relationships and patterns among variables, methods of data collection, methods to assess and improve the validity and reliability of data and measures, and the ethics of scientific inquiry.

This course will cover:

• quantitative and qualitative research methods

• commonly used statistical procedures

• approaches to the evaluation of practice

Learn how to understand and appreciate a scientific approach to building practice knowledge and for evaluating practice, and to use research to advocate for clients and inform policy. Special emphasis will be placed on increasing one's ability to formulate research questions, apply research methods, conduct statistical analysis, and interpret research reports. The latest statistical, graphical, and display technologies will be used.

This course is part of the Social Work: Practice, Policy and Research MicroMasters Program offered by MichiganX.