Online courses directory (10358)

In this course, you'll learn how to utilize Swift as a server-side language for building end-to-end applications that run on Linux and in the cloud. Whether you’re an Apple developer, a full stack developer, or just getting started with app development, this course offers an opportunity to master server-side Swift, while gaining vital transferable skills that can be used for any server-side development. Enroll in the course today, and you’ll enjoy a feature-packed learning experience that is fun, informative, and loaded with expert input from our partners at IBM.

The free online course Service Management - Building Service Quality introduces the dimensions of service quality and how to build quality into business services to achieve customer delight. The course begins by introducing the dimensions of service quality and the elements of customer satisfaction. You will learn how to classify quality and customer satisfaction under the headings of 'hard', 'soft' and 'outcome' quality. You will learn about the costs of poor service quality and the approaches that need to be taken to recover service reputation. You will also learn about the different tools that can be used to analyze service quality problems. The course then introduces the topic of customer loyalty and how to measure it. You will learn about the benefits of implementing a Customer Relationship Management (CRM) system and how to develop an effective CRM strategy to improve service quality. Finally, the course describes the service innovation process and how building quality into services improves their efficiency and effectiveness. This course will be of great interest to all professionals working in the area of business services and service management and who would like to learn more about building effective quality practices and procedures into the business services they offer.

ServiceNow Training for Basic ServiceNow Administration. Also great for ServiceNow Interview preparation.

How do you market a service when there is no car to test drive, no shoes to try on, no computer to take home or book to read? Services marketing is different from traditional product marketing and this course will introduce you to the distinctive characteristics of services and how they affect both customer behaviour and marketing strategy. You will learn how to create and evaluate a service environment that is both functional and enhances the experience of the consumer.

Do you want to develop tradeable knowledge and strategic thinking to advance or change your career? Do you want to improve your business bottom line? Do you need to do your own marketing? Do you want to analyse your service experiences and become a more informed consumer? Whatever your reason, this course is designed to take your services marketing knowledge to the next level.

Make your company fast, agile and smart using the top notch solutions running in the cloud.

Set up Adobe Illustrator CS6/CC to make you a more productive graphic artist. Beginners to Experts welcome!

Kim Polese, CEO of SpikeSource, relates the challenges she learned while starting a company. She realized that though en

What do paintings tell us about sex? How is art gendered? Here we get up close to some of the great paintings in the world’s most famous museums, giving you insight into how art speaks to us about sex, sexuality and gender.

This course introduces scholarly debates about sexual identities, gender identities and expressions, and sexual orientation and its representation in film and literature. We begin with a contemporary debate about biology and gender identity, considering its relationship to the historical understanding of sex, gender, and sexual identity. Our investigation continues with the theoretical underpinnings of the emerging field of queer studies, from the nineteenth century to the present day, and considers how subsequent work in transgender studies continues to challenge traditional understandings of sex, gender, and sexuality.

This course introduces scholarly debates about sexual identities, gender identities and expressions, and sexual orientation and its representation in film and literature. We begin with a contemporary debate about biology and gender identity, considering its relationship to the historical understanding of sex, gender, and sexual identity. Our investigation continues with the theoretical underpinnings of the emerging field of queer studies, from the nineteenth century to the present day, and considers how subsequent work in transgender studies continues to challenge traditional understandings of sex, gender, and sexuality.

This course offers an introduction to the history of gender, sex, and sexuality in the modern United States, from the end of the nineteenth century to the beginning of the twenty-first. It begins with an overview of historical approaches to the field, emphasizing the changing nature of sexual and gender identities over time. The remainder of the course flows chronologically, tracing the expanding and contracting nature of attempts to control, construct, and contain sexual and gender identities, as well as the efforts of those who worked to resist, reject, and reform institutionalized heterosexuality and mainstream configurations of gendered power.

How to make the most of your high school career to increase your chances of getting to "yes" in the application process.

Three hundred and eighty years after his death, William Shakespeare remains the central author of the English-speaking world; he is the most quoted poet and the most regularly produced playwright — and now among the most popular screenwriters as well. Why is that, and who "is" he? Why do so many people think his writing is so great? What meanings did his plays have in his own time, and how do we read, speak, or listen to his words now? What should we watch for when viewing his plays in performance? Whose plays are we watching, anyway? We'll consider these questions as we carefully examine a sampling of Shakespeare's plays from a variety of critical perspectives.

This English course looks at the life and work of William Shakespeare, surely the greatest playwright of them all. The course considers his life, plays, poetry and prose and examines the literary devices he employed in his works. The lessons are interspersed with quotes from some of Shakespeare's most famous plays and videos of actors reciting his lines and sonnets. Completing this free online course will lead to improved understanding of the Bard, and deepen your enjoyment of his timeless work. This course is especially useful for students studying Shakespeare.

Together with the Shakespeare Birthplace Trust, Professor Jonathan Bate explores Shakespeare, his works and the world he lived in.

Shakespeare’s work has influenced the way we think about our relationships and ourselves. His plays are still as relevant today as when they were written almost 400 years ago.

In this introductory course, you will learn how Shakespeare uses emotion in his plays, how his characters experience and manipulate emotions, and how the emotional resonance of the plays makes them powerfully relevant to the modern world.

As you follow and engage with the emotional journeys of characters in tragedy, comedy, tragicomedy, and history; you will discover patterns of plot, action, and speech that will help you appreciate, understand, and discuss Shakespeare’s plays.

Each week of the course will focus on a different emotion. You’ll cover the range of emotions found in Hamlet, A Midsummer Night’s Dream, Othello, The Winter’s Tale, and King Henry V.

This course includes interactive activities, and interviews with a range of people engaged creatively and professionally with Shakespeare’s plays. You’ll be encouraged to interpret Shakespeare in your own way - to find ‘your Shakespeare.’

You will learn how to read a Shakespeare play and gain the tools you need to interpret its language. You will also have the opportunity to experience what it’s like to direct scenes from the plays. And you’ll learn about the various kinds of Shakespearean drama, and the dramatic and poetic techniques Shakespeare uses to investigate the human condition.

This literature and theater course will study two of the most sublime and gut-wrenching plays in the English language: Othello and King Lear. We will try to understand the reasons for their centrality to literary history as well as their continuing power to mesmerize audiences in theatres and cinemas across the world.

As we explore the genius of the plays on the page, we will also study the lives of the plays in performance, from Shakespeare's own theatre to the stages and screens across the globe today. To help us further, actors will occasionally join our effort to demonstrate ways of bringing the text alive as living theatre.

This literature and theater course will delve into two wonderful plays of young love, Romeo and Juliet and A Midsummer Night's Dream, and try to bring alive what makes them so compelling and popular -- as both literature and drama.

As we explore the genius of the plays on the page, we will also study the lives of the plays in performance, from Shakespeare's own theatre to the stages and screens across the globe today. To help us further, actors will occasionally join our effort to demonstrate ways of bringing the text alive as living theatre.

Academics from the Shakespeare Institute introduce aspects of the most famous play ever written - its origins, texts, and history.