Online courses directory (841)

Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level. <br /><br />ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors. <br /><br />This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.<br />

Building an effective online presence is critical for growing your business as it gives your company access to thousands or millions of local, national or international customers who are searching, interacting, sharing and shopping online. This free online Diploma course will help all business owners increase their knowledge and understanding of what online marketing involves and how to go about implementing a successful online marketing strategy. The Diploma will show you how to build an online marketing plan, promote your business online, and improve your Website landing page for greater customer conversion rates. This Diploma shows you in detail how to use Google tools such as Google Analytics, Google AdWords, Google AdSense and Google Webmaster to implement your online marketing strategy. You will learn how to set up a Google Analytics account, how to set up a Google AdWords account, how to write ads that attract customers, how to choose the right keywords, and budget for your online advertising. You will learn how to set up a Google AdSense account and how to set up a Google Webmaster account. This free Diploma course will be of great interest to all business owners who lack the knowledge and expertise to implement an online marketing strategy but who recognise the importance of having an effective online marketing plan for the continued success of their business.<br />

Corporate Finance Essentials will enable you to understand key financial issues related to companies, investors, and the interaction between them in the capital markets. By the end of this course you should be able to understand most of what you read in the financial press and use the essential financial vocabulary of companies and finance professionals.

Ce cours vous permettra d’identifier et d’évaluer des opportunités de création d’entreprises technologiques et d’en comprendre les principaux enjeux humains, techniques, commerciaux, environnementaux et financiers. Vous aurez ainsi des bases solides pour créer votre entreprise high tech ou décider d'en rejoindre une.

This course on global integration brings together matters of global markets and institutions, global strategy, organization, and leadership. Global integration, the process by which an organization with units around the world becomes united, will be presented as a link to entrepreneurship and general management. The seminar is offered only to those enrolled in the MIT Sloan Fellows Program and challenges the participants to draw upon their past managerial experiences, especially those affiliated with multinational companies.

Entrepreneurship and Healthcare in Emerging Economies aims to engage students in an inter-disciplinary approach to understanding the nature of complex health problems throughout the world, with an illustrative focus on South Asia. Students will become acquainted with prior attempts to address these problems, to identify points of opportunity for smart entrepreneurial efforts, and to propose and develop their own candidate solutions.

Throughout, the emphasis is on individual agency—what can the learner do to address a defined problem? While we use the lens of health to explore entrepreneurial opportunities, students will see that both problems and solutions are inevitably of a multi-disciplinary nature, and we will draw on a range of sectors and fields of study.

HarvardX requires individuals who enroll in its courses on edX to abide by the terms of the edX honor code : https://www.edx.org/edx-terms-service. HarvardX will take appropriate corrective action in response to violations of the edX honor code, which may include dismissal from the HarvardX course; revocation of any certificates received for the HarvardX course; or other remedies as circumstances warrant. No refunds will be issued in the case of corrective action for such violations. Enrollees who are taking HarvardX courses as part of another program will also be governed by the academic policies of those programs.

HarvardX pursues the science of learning. By registering as an online learner in an HX course, you will also participate in research about learning. Read our research statement : http://harvardx.harvard.edu/research-statement to learn more.

Harvard University and HarvardX are committed to maintaining a safe and healthy educational and work environment in which no member of the community is excluded from participation in, denied the benefits of, or subjected to discrimination or harassment in our program. All members of the HarvardX community are expected to abide by Harvard policies on nondiscrimination, including sexual harassment, and the edX Terms of Service. If you have any questions or concerns, please contact harvardx@harvard.edu and/or report your experience through the edX contact form : https://www.edx.org/contact-us.

We live in a time of disruptive change, one that requires a new collective leadership capacity. In this groundbreaking course, we invite you on a journey to see the world in new ways and practice a method that allows leaders, entire organizations, and larger social systems to connect with and actualize their highest future possibility.

In January 2015, 30,000 people from 190 countries enrolled in U.Lab. In an exit survey, 52% said it was “eye-opening”, while another 36% called it “life-changing”. U.Lab has inspired the first-known use of a MOOC by a government as a platform for citizens to shape the issues that matter to them, it has been used in management teams of the world’s leading NGOs, and it is now being used in 42 Impact Hubs worldwide – by locally-rooted, globally connected communities of change makers to catalyze systemic change.

In the U.Lab you will learn Theory U, an approach to leading profound change that has been developed by action researchers at MIT, and practiced by leaders around the world, for over 20 years.

You will apply this method to a challenge, issue, or system that matters to you.

And you will have the opportunity to form self-organized Hubs and peer coaching circles with other U.Lab participants; in order to co-sense and co-shape the future that you feel is wanting to emerge in your work, and life, right now.

You will be joining a community that includes national government leaders from Scotland, founders and members of 42 Impact Hubs around the world, business leaders in the U.S, Brazil, and China, and many other inspired change makers from over 190 countries worldwide who are interested in creating more aware, inclusive, sustainable societies.

Digital commerce is an emerging area of business and career. According to the research firm Forrester, the sector will reach $370 billion in sales by 2017 and make up 10 percent of total retail sales in the U.S. This course will provide an introduction to the key concepts, business models, and current and future trends in digital commerce. You will also learn how you can start your online store using a leading digital commerce platform that has more than 70,000 stores worldwide–Shopify. Whether you're a student, entrepreneur, or just looking to enhance your knowledge about this emerging sector, this course is for you.

Great managers are made, not born. Learn about the qualities and skills of great managers in this Business 101 course. Instructor Sherri Hartzell holds both an MBA and Ed.D., so she's an excellent choice to teach you about principles of management.

Start by learning about the different levels of management in organizations and then dive into how good managers lead to great employees. Students of business, budding entrepreneurs and independent online learners alike can benefit from these short, engaging video lessons and interactive online quizzes. Business 101: Principles of Management can prepare you to earn real, widely transferable college credit by taking the Principles of Management CLEP exam or the Excelsior Principles of Management exam .

Great managers are made, not born. Learn about the qualities and skills of great managers in this Business 101 course. Instructor Sherri Hartzell holds both an MBA and Ed.D., so she's an excellent choice to teach you about principles of management.

Start by learning about the different levels of management in organizations and then dive into how good managers lead to great employees. Students of business, budding entrepreneurs and independent online learners alike can benefit from these short, engaging video lessons and interactive online quizzes. Business 101: Principles of Management can prepare you to earn real, widely transferable college credit by taking the Principles of Management CLEP exam or the Excelsior Principles of Management exam .

Great managers are made, not born. Learn about the qualities and skills of great managers in this Business 101 course. Instructor Sherri Hartzell holds both an MBA and Ed.D., so she's an excellent choice to teach you about principles of management.

Start by learning about the different levels of management in organizations and then dive into how good managers lead to great employees. Students of business, budding entrepreneurs and independent online learners alike can benefit from these short, engaging video lessons and interactive online quizzes. Business 101: Principles of Management can prepare you to earn real, widely transferable college credit by taking the Principles of Management CLEP exam or the Excelsior Principles of Management exam .

This course explores successful approaches to delivering healthcare in challenging settings. We analyze organizations to find why some fall short while others grow in size and contribute to the health of the people they serve, and explore promising business models and social enterprise innovations.

Build your earth science vocabulary and learn about cycles of matter and types of sedimentary rocks through the Education Portal course Earth Science 101: Earth Science. Our series of video lessons and accompanying self-assessment quizzes can help you boost your scientific knowledge ahead of the Excelsior Earth Science exam . This course was designed by experienced educators and examines both science basics, like experimental design and systems of measurement, and more advanced topics, such as analysis of rock deformation and theories of continental drift.

Build your earth science vocabulary and learn about cycles of matter and types of sedimentary rocks through the Education Portal course Earth Science 101: Earth Science. Our series of video lessons and accompanying self-assessment quizzes can help you boost your scientific knowledge ahead of the Excelsior Earth Science exam . This course was designed by experienced educators and examines both science basics, like experimental design and systems of measurement, and more advanced topics, such as analysis of rock deformation and theories of continental drift.

Build your earth science vocabulary and learn about cycles of matter and types of sedimentary rocks through the Education Portal course Earth Science 101: Earth Science. Our series of video lessons and accompanying self-assessment quizzes can help you boost your scientific knowledge ahead of the Excelsior Earth Science exam . This course was designed by experienced educators and examines both science basics, like experimental design and systems of measurement, and more advanced topics, such as analysis of rock deformation and theories of continental drift.

Build your earth science vocabulary and learn about cycles of matter and types of sedimentary rocks through the Education Portal course Earth Science 101: Earth Science. Our series of video lessons and accompanying self-assessment quizzes can help you boost your scientific knowledge ahead of the Excelsior Earth Science exam . This course was designed by experienced educators and examines both science basics, like experimental design and systems of measurement, and more advanced topics, such as analysis of rock deformation and theories of continental drift.

Build your earth science vocabulary and learn about cycles of matter and types of sedimentary rocks through the Education Portal course Earth Science 101: Earth Science. Our series of video lessons and accompanying self-assessment quizzes can help you boost your scientific knowledge ahead of the Excelsior Earth Science exam . This course was designed by experienced educators and examines both science basics, like experimental design and systems of measurement, and more advanced topics, such as analysis of rock deformation and theories of continental drift.

This Supply Chain Fundamentals course is part of the MITx MicroMasters Credential in Supply Chain Management, offered by #1 ranked SCM Master's program at the Massachusetts Institute of Technology.

The CTL.SC1x Supply Chain Fundamentals course provides the foundational skills for supply chain management and logistics. You will learn how to develop and apply analytic tools, approaches, and techniques used in the design and operation of logistics systems and integrated supply chains. The material is taught from a managerial perspective, with an emphasis on where and how specific tools can be used to improve the overall performance and reduce the total cost of a supply chain. We place a strong emphasis on the development and use of fundamental mathematical models to illustrate the underlying concepts involved in both intra- and inter-company logistics operations.

The main topic areas we will focus on this course are:

• Demand Forecasting, Planning, and Management
• Inventory Planning, Management, and Control
• Transportation Planning, Management, and Execution

While our main objective is to develop and use models to help us analyze these situations, we will make heavy use of examples from industry to provide illustrations of the concepts in practice. This is neither a purely theoretical nor a case study course, but rather an applied analytical course that addresses real problems found in practice.

MITx MicroMasters Credential in Supply Chain Management

The MITx MicroMasters Credential in Supply Chain Management is specifically designed and administered by MIT’s Center for Transportation & Logistics (CTL) to teach the critical skills needed to be successful in this exciting and growing field. In addition to being a standalone certificate demonstrating expertise in the field, students who complete all of the required courses and the final proctored exam will be qualified to apply to gain credit at MIT for the blended graduate master's degree program. In order to qualify for the MITx MicroMasters Credential in Supply Chain Management you need to earn a Verified Certificate in all of the required courses. When you register for a Verified Certificate you will also be granted access to additional practice problems, supplemental readings, and opportunities for increased interaction with the faculty and teaching staff.

To learn more about the MITx MicroMasters Credential in Supply Chain Management, please visit http://scm.mit.edu/micromasters

MITx requires individuals who enroll in its courses on edX to abide by the terms of the edX honor code. MITx will take appropriate corrective action in response to violations of the edX honor code, which may include dismissal from the MITx course; revocation of any certificates received for the MITx course; or other remedies as circumstances warrant. No refunds will be issued in the case of corrective action for such violations.